When you contact us, we will usually be able to give you a figure for our fees once we have established the type and number of documents. We will also be able to provide you with information on the costs involved in having documents legalised at the Foreign and Commonwealth Office and Embassies. Occasionally it is necessary for us to see the documents before we can give you a figure. If you would like us to attend at your office or home, we can usually arrange this and will inform you of the extra cost involved in us visiting you.
We require payment of our fees before we can release the notarised documents to you and also before we send any documents for legalisation. We accept payment by credit and debit cards (except AMEX) and cash.
We use agents to deliver and collect documents from the FCO and Embassies. We will be able to give you a time estimate for how long legalisation will take but we cannot guarantee that documents will be returned within such time estimates, particularly when documents have to go to an Embassy.
When documents do require legalisation, we will contact you when they have been returned to us and are ready for collection. We recommend that you collect your documents as we cannot accept any liability for loss of documents if they are posted to you.
We aim to provide an efficient and prompt service to all our clients, but in the event of there being any aspect of our service with which you are unhappy, please note the following:
The separate notarial practices of Robert Crookes and Richard Fisher are regulated by the Faculty Office of the Archbishop of Canterbury:
The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT, Telephone 020 7222 5381,
Email Faculty.email@example.com Website www.facultyoffice.org.uk
If you are dissatisfied about the service you have received please do not hesitate to contact the notary concerned.
If the notary is unable to resolve the matter you may then complain to the Notaries Society, of which both notaries are members, which has a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to:-
The Secretary of The Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton, NN5 5LH
Email firstname.lastname@example.org Tel: 01604 758 908
If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may, at the end of that procedure, or after a period of eight weeks from the date you first notified the notary that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:
Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, Tel: 0300 555 0333
If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.